Royal Caterers had no shortage of demand — referrals came in daily across three phones and two WhatsApp numbers. But enquiries lived in chat threads, quotes were typed by hand in Word, and follow-ups depended on whoever remembered. As volume grew, leads slipped, quotes went out late, and payments were chased from a paper diary.
"We were turning away business not because we couldn't cater it — but because we couldn't quote it fast enough."
— Vikram Malhotra, Owner
Before they could grow, four things had to change:
Leads arrived across three phones and two WhatsApp numbers, with no single place to track them.
Every proposal was rebuilt from scratch in Word, so quotes often went out a day or two late.
With no reminders, warm leads went cold simply because nobody circled back in time.
Outstanding balances lived in a paper register, making it hard to see who owed what.
All enquiries — WhatsApp, phone, referral — now land in a single Kanban board, so nothing slips through the cracks.
Menu items and packages are saved once, so a full GST-ready quote is built with a few clicks and sent as a branded PDF.
Accepted quotes become invoices automatically, and payment reminders go out on their own — no more paper diary.
GROWBZ gave us back our evenings. Quotes go out in minutes, payments track themselves, and we've booked more this year than in any year of our history.
Join thousands of caterers who turned back-office chaos into a fully booked calendar.