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Customer Management

Turn One-Time Clients into Repeat Customers

Full customer profiles with every interaction, event, and rupee spent — so you always know who to call, what they love, and when to follow up.

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AS

Anjali Sharma

VIP

Sharma Family · Mumbai

anjali.sharma@email.com
+91 98200 12345
Total Spent
₹12.4L
Events
7
Recent activity
WhatsApp: menu confirmed
2 days ago
Quote #Q-118 sent
5 days ago
Diwali event delivered
Nov 2025
01 — Profiles

Complete customer profiles

Every client in one card — contact details, tags, dietary preferences, and private notes. Segment with tags like VIP, Corporate, or Repeat so your team knows exactly how to treat each customer.

Contact details, addresses, and preferred menus
Custom tags to segment VIP, Corporate & Repeat clients
Private team notes that travel with every booking
RT
Rahul Tech Pvt Ltd
corporate@rahultech.in · Pune
Corporate Repeat Priority
Notes

Prefers Jain menu for board events. Always books 2 weeks ahead. Decision-maker: Priya (Admin). Sends referrals — treat as priority.

Interaction timeline
Event delivered — Anniversary
180 guests · ₹2.1L · rated 5★
12 Jun 2026
WhatsApp note
Confirmed Jain menu for board lunch.
8 Jun 2026
Quote #Q-204 sent
Corporate offsite · ₹3.4L
2 Jun 2026
Call — 12 min
Discussed dates & headcount.
28 May 2026
Email — proposal follow-up
Sent revised pricing sheet.
24 May 2026
02 — History

Every interaction, in one timeline

Calls, emails, WhatsApp notes, quotes sent, and events delivered — logged automatically in a single chronological view. Never ask "what did we last discuss?" again.

Calls Emails WhatsApp Quotes Events
03 — Analytics

Know who your best customers are

See spending trends, repeat-booking rates, and revenue per customer at a glance. Spot your most valuable clients and the ones worth winning back.

68%
Repeat-booking rate
₹1.8L
Avg. revenue / customer
Spending over time
↑ 34% YoY
FY20
FY21
FY22
FY23
FY24
FY25
FY26

"We used to lose track of repeat clients entirely. Now every profile shows exactly who's worth a priority call before wedding season books out."

DR
Deepa Rao
Owner, Rao Caterers · Chennai

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